Vestis Privacy Policy

This policy explains how we use the personal data that is shared by you via our website, by e-mail, telephone or in person. It will be updated from time to time in accordance with regulations, and we recommend that you review it from time to time.

Our contact details

Name: Vestis Corporate Clothing Ltd

Registered Office Address: 9 Bridge Street, Walton on Thames, Surrey, KT12 1AE

E-mail: info@vestis.co.uk

Phone Number: 01730 858591

The type of personal information we collect

We currently collect and process the following information:

Name and contact details such as business postal address, e-mail address and phone number.
Your personal address where goods are required to be delivered to your home rather than to a business address.
We may collect size data by wearer name to facilitate customers’ stock control and future orders.
We will never collect sensitive information about you without your explicit consent.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

You have made an enquiry or request for information, registered online or placed an order with us.
You have subscribed to our newsletter, completed a contact form or survey on our website, or provided feedback.

We also receive personal information indirectly, from the following sources in the following scenarios:

Your contact information is available on your organisation’s website and we use this to contact you.
Your organisation, if goods need to be delivered to your home rather than the business address.

We use the information given to us to:

Process any request for advice, information or samples
Process an order, manage your account and communicate effectively with you about your orders
Notify you about any changes to our website, products or service
Send occasional marketing e-mails, where consent has been given, from which you can unsubscribe at any time.

We may also share your name and address with third parties such as Royal Mail or trusted courier delivery services in order to deliver your orders or samples, and with our suppliers for them to despatch goods direct to you.

We will not sell or share your information with any third party for the purposes of direct marketing. We may share your information when required to by law, to assist fraud prevention, minimise credit risk, if you fail to comply with our Terms and Conditions, or where we sell any or all of our business and/or assets to a third party.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Consent You can remove your consent at any time by contacting info@vestis.co.uk, or by replying “unsubscribe”.

Contract We have a contractual obligation to process a request for information or samples, or an order for goods.

How we store your personal information

Your information is stored electronically with password protection but may also be printed and stored in our filing system. It will be held securely to ensure no unauthorised disclosure or access can occur.

We keep contact details until our relationship has ended, except where we are legally required to retain certain records for a fixed period (for example 7 years of invoices for HMRC). We will then permanently delete your information from our database and software, and shred any paper copies.

Your data protection rights

Under data protection law, you have rights including:

The right of access - You have the right to ask us for copies of your personal information.

The right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

The right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

The right to restrict processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@vestis.co.uk or 01730 858591 if you wish to make a request.

Links to other websites

If we provide links to websites of other organisations, this privacy notice does not cover how those organisations process personal information. If you click on a link to another website, you should read their privacy policy.

Cookies are small text files placed on your computer to remember your preferences and to collect standard internet log and visitor behaviour information. The data collected by cookies does not identify you personally. It is statistical data about our visitors and their use of our site.

What types of cookies does our website use and why?

Necessary – these are essential for the website to function properly. They enable core functionality such as security, verification of identity and network management. These cookies cannot be disabled.
Marketing – these cookies are used to track advertising effectiveness, to provide a more relevant service and deliver better marketing to suit our visitors’ interests.

Functional – these cookies collect data to remember choices visitors make, and information such as the content viewed and the links followed. This helps us to improve the website and give a more personalised experience.
Analytics – these cookies help us analyse how visitors interact with our website, discover errors and provide better analytics, so that we can continue to develop and improve the website and the service we provide.

How to manage cookies

You can decline non-essential cookies or choose those you are happy to accept via the Settings button on the cookie banner that appears at the bottom of the screen. You can also set your browser not to accept cookies or remove existing cookies from your browser. Should you decline or remove optional cookies, this may affect the functionality of our website, or you may not be able to access certain areas of our website.

For further information, you can read the guidance at www.allaboutcookies.org.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@vestis.co.uk.

You can also complain to the ICO if you are unhappy with our response or with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk Updated 1/08/24