RETURNS & EXCHANGES
Should you wish to return items for exchange or credit, they must be sent to us within 14 days of receipt,
accompanied by a completed Returns Form that can be requested by email to info@vestis.co.uk.
All items must be returned in the same condition they were received. They must be unworn, unmarked, in their original packaging with all covers, bags, hangers, tags or labels still attached. Extra care should be
taken not to soil garments, especially shirts and blouses, with make-up, pen marks, dirt, oil, hairspray, fragrances, deodorants, etc, as any of these will render the garments unfit for resale and therefore non-refundable.
If you require an exchange, a new carriage charge will apply, unless the goods returned for exchange are defective or were incorrectly supplied. Exchange items cannot be despatched until the returned items have been received by us and they meet the requirements listed above.
Goods cannot be refunded or exchanged if they are not returned in their original condition, or they have been made to order, altered (e.g. trousers that have been shortened to non-standard leg lengths), tabbed, embroidered or personalised in any way, unless they are defective or we have not provided the correct
goods ordered.
No goods can be refunded or exchanged if any repair or alteration to the goods has been made after delivery to you, even if they are defective or have been supplied incorrectly.
We may charge a handling fee or refuse a refund for goods returned without good reason or not in 100% re-saleable condition, to reflect the additional administration and processing costs incurred.
Where defective goods are returned to us for replacement, we reserve the right to credit their price instead of replacing them, according to stock availability.
The cost of returning goods is the responsibility of the customer. However, if we agree that the goods have been supplied incorrectly or are defective, the cost of returning the goods to us will be credited to you.
You are responsible for the returned goods until they are received by us. They must be packed securely to prevent damage in transit, and we recommend that you use a signed delivery service to ensure the goods are not lost or damaged in transit, or if they are, you can make a claim against the delivery agent. We cannot exchange or refund items that have been damaged or lost in transit back to us.
Original carriage charges will not be refunded for goods returned for exchange or refund. However, in the unlikely event of a whole order being defective or incorrectly supplied, we will credit the original carriage charge as well as the cost of returning the goods.
For further details, please refer to our Terms and Conditions of Business.